Zelle - Caldwell Bank & Trust

We have partnered with Zelle^®to bring you a fast, safe and easy way to send and receive money with friends, family and other people you trust.²

Zelle® is available right from online and mobile banking so you don’t need to download anything new to start sending and receiving money!

How to start using Zelle^®

Enroll or log in to Online Banking
Select "Send Money with Zelle^®"
Accept Terms and Conditions
Select your U.S. mobile number or email address and deposit account

That’s it! You’re ready to start sending and receiving money with Zelle^®.

Using Zelle^® is:

Send money directly
from your account to
theirs, typically in minutes³

Send and receive
money with Zelle®
right from Online Banking
online or our
mobile banking app²

Send money using just their U.S. mobile number or email address

Watch the video to learn more about Zelle^®!

Frequently Asked Questions

WHAT IS ZELLE®?

WHO CAN I SEND MONEY TO WITH ZELLE®?

HOW DO I ENROLL IN AND USE ZELLE®?

To get started, log in to Caldwell Bank & Trust Co.'s online banking or mobile app and navigate to the "Send Money With Zelle^®". To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle^®.

To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.³

To request money using Zelle^®, choose "Request," select the individual(s), enter the amount you'd like to request, include an optional note, review and hit "Request."⁴

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

SOMEONE SENT ME MONEY WITH ZELLE®, HOW DO I RECEIVE IT?

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.³

If you have not yet enrolled with Zelle^®, follow these steps:

Click on the link provided in the payment notification you received via email or text message.
Select Caldwell Bank & Trust Co..
Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

WHAT TYPES OF PAYMENTS CAN I MAKE WITH ZELLE®?

Zelle^® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.²

Since money is sent directly from your bank account to another person's bank account within minutes,³ Zelle^® should only be used to send money to friends, family and others you trust.

Neither Caldwell Bank & Trust Co. nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

HOW DO I GET STARTED?

WHAT IF I WANT TO SEND MONEY TO SOMEONE WHOSE FINANCIAL INSTITUTION DOESN'T OFFER ZELLE®?

You can find a full list of participating banks and credit unions live with Zelle^®here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

HOW DOES ZELLE® WORK?

When you enroll with Zelle^® through your online banking Online Banking account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared – those stay with Caldwell Bank & Trust Co.).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies Caldwell Bank & Trust Co. of the incoming payment. Caldwell Bank & Trust Co. then directs the payment into your bank account, all while keeping your sensitive account details private.

CAN I USE ZELLE® INTERNATIONALLY?

CAN I CANCEL A PAYMENT?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call our customer service team at (866) 687-8016 so we can help you.

HOW LONG DOES IT TAKE TO RECEIVE MONEY WITH ZELLE®?

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.³

If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.³

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact our customer support team at (866) 687-8016.

WILL THE PERSON I SEND MONEY TO BE NOTIFIED?

IS MY INFORMATION SECURE?

I'M UNSURE ABOUT USING ZELLE® TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I DO?

If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Caldwell Bank & Trust Co. nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

WHAT IF I GET AN ERROR MESSAGE WHEN I TRY TO ENROLL AN EMAIL ADDRESS OR U.S. MOBILE NUMBER?

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our customer support team at (866) 687-8016 and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle^® through your Caldwell Bank & Trust Co. banking app and online banking. Please call our customer support team at (866) 687-8016 for help.

Don't have our mobile app?
Download it for free:

¹ Mobile network carrier fees may apply.

² Must have a bank account in the U.S. to use Zelle^®.

³ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

⁴ In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle^®.

Copyright © 2022 Caldwell Bank & Trust Co.. All rights reserved. Terms and conditions apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Caldwell Bank & Trust Co.
202 Main St
Columbia, Louisiana 71418
(866) 687-8016

Watch the video to learn more about Zelle®!

Watch the video to learn more about Zelle^®!